PRODUCT RECALL: Ancheer batteries for e-bikes with model number AM001907

Ancheer is conducting a voluntary recall of Ancheer batteries for e-bikes with model number AM001907.
Consumers should stop using the batteries for e-bikes model no.AM001907 immediately and contact Ancheer for a free replacement battery and battery mount.
The reason for recall is the lithium-ion batteries may, in some circumstances, ignite, explode or spark, posing fire, explosion and burn hazards to consumers.

  

The batteries for e-bike AM001907 may catch fire or explode.

You may be seriously burned.

Please stop using the batteries for e-bike AM001907 immediately

Ancheer AM001907 E-bike

The Ancheer AM001907 E-bike can be identified with the following information :

1.Model number

The model number AM001907 can be found on the e-bike packaging and in the instruction manual.  You cannot find the model number on the bike itself.

2.Battery shape, color and others

A water bottle shaped cylindrical battery distinguishes model AM001907 from other Ancheer e-bike models.  The bikes are black and have 26-inch wheels. “Ancheer” is printed on the downtube.

FAQs

Q1. How should I handle the original battery for e-bike AM001907?

Please remove the original battery for e-bike AM001907 from the bike and store it in a ventilated and dry place.  Do not expose the original battery to heaters, stoves and direct sunlight, or environments with high temperature or high humid.

Q2. How can I get a my free replacement battery for e-bike AM001907?

To receive a replacement battery for e-bike AM001907 from Ancheer, free of charge, please provide proof of disposal of the original battery at a certified electronics recycler that accepts lithium-ion batteries or at a hazardous waste collection facility.  Please contact us if you need assistance from us to dispose the original battery.  Please then forward a record of the disposal to us at the email below.

 

Alternatively, you may contact us for a prepaid mailing package and shipping label to return the original battery for e-bike AM001907 to us or for an at-home pickup.   

 

To request your replacement battery for e-bike AM001907 and battery mount, please contact Ancheer by email at service@ancheer.shop.  You may also contact Ancheer toll-free at 888-661-1330 from 9 a.m. to 5 p.m. ET Monday through Friday, except on public holidays.

 

Contact

For more information, please send us an email to our customer service or call us at 888-661-1330 from 9 a.m. to 5 p.m. ET Monday through Friday, except on public holidays.