Warranty and Guarantee

We have an equality warranty and provide after-sale customer service for the product. If any quality issue, please feel free to contact us, we will offer professional instructions and solutions timely.
We guarantee a 1-year warranty. We accept return within 7 days and replace within 15 days if any quality problems.
The warranty period for bicycle accessories is as follows. If the customer finds non-human damage within one week after receiving the goods, we will send the replacement parts free of charge. 
After 1 year, the customer has to bear the shipping cost of the replacement parts. The bike which we sell are factory new regular products, all parts are the same as the original parts.

Warranty coverage

Part

warranty period

Part

warranty period

Part

warranty period

Frame

12 months

handlebar

6 months

battery

12 months

Fork

12 months

Riser

6 months

Battery cover

3 months

Bowl ball

3 months

Folding riser

6 months

Battery lock

3 months

support

3 months

Set

3 months

Battery charging port

3 months

Mud board

3 months

Front hub

6 months

charger

12 months

Rear shelf

3 months

flywheel

3 months

Motor

12 months

Rear shock absorption

6 months

Front derailleur

3 months

Controller

12 months

tire

3 months

Rear derail

3 months

sensor

3 months

Spoke

3 months

Shift handle

3 months

Front brake

3 months

Brake

3 months

meter

6 months

Rear brake

3 months

Central axis

3 months

Speed ​​control

3 months

Saddle

3 months

Disc brake disc

3 months

switch

3 months

Saddle tube

3 months

Sprocket crank

3 months

headlight

3 months

Seat clamp code

3 months

One of the following conditions does NOT qualify for warranty:

1 Test and dispose of the vehicle for sale.
2 Products or accessories that are beyond the three-pack period.
3 The user is damaged due to improper use, repair and maintenance according to the instructions of the end.
4 Poor and damaged due to natural disasters, man-made disasters, irresistible forces or chemical attack.
5 For accessories that do not need to be returned, proof materials such as videos or pictures cannot be provided.
6 Damage caused by modification or addition or subtraction of other accessories.
7 It is a vulnerable or consumable item in normal use (accessory coating, inner tube, thread tube, order piece, sprocket, chain, pedal). It is not covered by human injury, damage, normal wear and tear.

Order Cancellation

Customers can cancel their order at anytime prior to shipping; please contact us first. We will help you cancel the order and process to refund you, and the refund takes 5-8 business days back to your account.
However, once the order has been dispatched, the order cannot be canceled, changed, or refunded. Upon receipt of the package, our Warranty and Return policy comes into effect.

Exchange and Returns

  • If you haven’t received the shipping notification, you can cancel or modify this order by contacting our customer service by email. Our customer service will help you cancel or modify the order within 24H after receiving your email. Since the email is not an instant reply, we may find that your order has been sent when we process your email within 24H. In this case, we can only say sorry for that, and we can8217;t help you cancel or modify the order anymore. So please check the order information carefully before placing the order.
  • If you have received the shipping notification, please note that we CANNOT cancel or modify orders anymore. Therefore, please wait for your package to arrive and you may either keep it or contact us to return for a refund. Please DO NOT refuse the delivery as the undelivered package will be destroyed by the third-party logistics.
  • You must first contact us and get our written approval before sending any item back. Any product returned without acceptance will not be refunded.
  • Returns for non-quality issues will be charged $170 per item for the return shipping.
  • Exchanges due to customer order errors will be charged $170 per item for the shipping. 

Contact US

Email: service@ancheer.shop 
Tel: 00-1-626-333-4255
Address: 15650 Salt Lake Ave. City of Industry CA 91745