PRODUCT RECALL: Ancheer batteries for e-bikes with model number AM001907
Ancheer is conducting a voluntary recall of Ancheer batteries for e-bikes with model number AM001907.
Consumers should stop using the batteries for e-bikes model no.AM001907 immediately and contact Ancheer for a free replacement battery and battery mount.
The reason for recall is the lithium-ion batteries may, in some circumstances, ignite, explode or spark, posing fire, explosion and burn hazards to consumers.
The batteries for e-bike AM001907 may catch fire or explode.
You may be seriously burned.
Please stop using the batteries for e-bike AM001907 immediately
Ancheer AM001907 E-bike
The Ancheer AM001907 E-bike can be identified with the following information :
The model number AM001907 can be found on the e-bike packaging and in the instruction manual. You cannot find the model number on the bike itself.
2.Battery shape, color and others
A water bottle shaped cylindrical battery distinguishes model AM001907 from other Ancheer e-bike models. The bikes are black and have 26-inch wheels. “Ancheer” is printed on the downtube.
Q1. How should I handle the original battery for e-bike AM001907?
Please remove the original battery for e-bike AM001907 from the bike and store it in a ventilated and dry place. Do not expose the original battery to heaters, stoves and direct sunlight, or environments with high temperature or high humid.
Q2. How can I get a my free replacement battery for e-bike AM001907?
To receive a replacement battery for e-bike AM001907 from Ancheer, free of charge, please provide proof of disposal of the original battery at a certified electronics recycler that accepts lithium-ion batteries or at a hazardous waste collection facility. Please contact us if you need assistance from us to dispose the original battery. Please then forward a record of the disposal to us at the email below.
Alternatively, you may contact us for a prepaid mailing package and shipping label to return the original battery for e-bike AM001907 to us or for an at-home pickup.
To request your replacement battery for e-bike AM001907 and battery mount, please contact Ancheer by email at firstname.lastname@example.org. You may also contact Ancheer toll-free at 888-661-1330 from 9 a.m. to 5 p.m. ET Monday through Friday, except on public holidays.